Return Policy

Welcome to The Art Asia! We are committed to providing you with high-quality photo frames and ensuring a seamless shopping experience. Our Return, Refund, and Exchange Policy is designed to offer transparency and simplicity. Please take a moment to read through our policy to understand how we handle returns, refunds, and exchanges.

7-Day Easy Return Policy

We offer a 7-day easy return policy for our customers. If you are not completely satisfied with your purchase, you may return the product within 7 days of delivery, provided the following conditions are met:

• The product must be unused and in its original packaging.
• All accessories, tags, and invoice must be included.
• Returns must be initiated within 7 days of receiving the product.

How to Initiate a Return

To initiate a return, please contact our customer support team via:

• Email: [email protected]
• Phone (WhatsApp): +91 95019 78494

Our team will guide you through the process and provide you with a return authorization.

Refund Process

We strive to process refunds quickly and efficiently. Refunds will be initiated based on the original payment method:

Cash on Delivery (COD) Orders:

• Customers must share their UPI ID, bank account details, or any other valid payment information to facilitate the refund.
• Refunds will be processed within 5-7 business days after the returned product has been received and inspected.

Online Payments:

• Refunds will be credited back to the original payment method used during checkout.
• The process may take 5-7 business days depending on your bank or payment provider.

Coupon Code Option:

• As an alternative, customers can opt to receive a refund in the form of a discount coupon code, which can be redeemed on future purchases.

Exchange Policy

We currently do not offer direct exchanges. However, if you would like a replacement for your purchase, you can:

• Return the original product as per the return policy.
• Place a new order for the replacement item.

Non-Returnable Items

Please note that the following items are not eligible for returns:

• Customized or personalized photo frames.
• Items damaged due to misuse or mishandling.

Shipping Costs

• Return shipping costs will be borne by the customer unless the product received was damaged or incorrect.
• In the case of damaged or incorrect items, we will arrange a pickup and bear the return shipping costs.

Contact Us

If you have any questions or require assistance, feel free to reach out to us:

• Address: Plot no. F-88, 3rd Floor, Phase 7, Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 160055
• Phone (WhatsApp): +91 95019 78494
• Email: [email protected]

We appreciate your trust in The Art Asia and look forward to serving you with quality products and exceptional customer service.